Auditoría de calidad a la empresa automotores Antonio Larrea Cia Ltda, del cantón Riobamba, provincia de Chimborazo, período 2021

Abstract

This research work is a Quality Audit to the company Automotores Antonio Larrea Cía Ltda, of Riobamba Canton, Province of Chimborazo, Period 2021, in order to seek continuous improvement, communication of business objectives, standardization and total quality as this is an important factor that generates satisfaction to its customers, employees and shareholders, for which management indexes were applied, internal control questionnaires through COSO I, the application of the Check List through the International Organization for Standardization (ISO) 9001: 2015, the development of the matrix of the Cycle plan, do, check and act (PHVA) where it was possible to identify different shortcomings that the company has among the most representative in customer service, in the component of communication and information as this is not appropriate or reliable. Subsequently, the Quality Audit report was issued, which reflected the weaknesses with their respective conclusions and recommendations. For this reason, it was commissioned to implement the recommendations outlined in the report, in order to identify possible corrective actions that can be taken, focused on reducing the adverse effects of the deficiencies detected and thus guide the activities to the continuous improvement of the company Automotores Antonio Larrea Cía Ltda