“Elaboración de un plan de mejora de procesos logísticos para la importación de vehículos en la autoridad portuaria de Esmeraldas”

Abstract

This research aimed to design an improvement plan for the vehicle import logistics process of the Port Authority of Esmeraldas, for which the port's operational processes were analyzed. The efficient way to know these processes was done directly and indirectly with the phenomenon, i.e., an observation form and surveys were conducted to determine whether what was stated by the Port Authority of Esmeraldas complies with what was established. It was possible to verify that the operators do not know the logistic processes, and it is evident that in most of the operative procedures they carry out, the protocols indicated by the port authority are complied with; however, in the service process for the entry and exit of the vessel, it was observed that some of the mooring personnel do not use the PPE properly. It is concluded that the port of Esmeraldas must be more agile to provide a better service; therefore, detailed strategies and actions were provided to be implemented to improve the import and operation processes through training on the use of PPE, quality in customer service and the implementation of a computer system to enhance the storage process and optimize dispatch time. Training administrative and operational personnel in customer service and the use of PPE is recommended to improve competitiveness in the import operation process. It is suggested to establish a QR code system.