Diseño de un modelo logístico basado en la norma ISO 28000 para seguridad en el servicio de encomiendas de la Cooperativa de Transporte interprovincial Chimborazo, periodo 2022.

Abstract

The present degree work entitled "Design of a Logistics Model based on the ISO 28000 standards for security in the parcel service of the Chimborazo Interprovincial Transport Cooperative, period 2022", aims to develop a logistics model to improve the security of the parcel service process and thus the quality of service to the operator's customers. The research was carried out through the application of techniques such as observation sheets and the application of the risk matrix, surveys of the company's employees, and interviews with the manager, where clear and truthful information was gathered about the current situation of the transport operator, thus determining the most significant risks and threats in the parcel service process. The following results were found: the lack of a security policy, the lack of security objectives and goals to prevent and mitigate insecurity in the logistics process, and the lack of plans, programs, and procedures. With the previously mentioned, it was possible to have a starting point to develop the logistics model by designing each of the requirements indicated in the ISO 28000 standard, establishing the objectives and goals to reduce the risks and threats to security, and, using this, to follow up and monitor the indicators formulated in the proposed security plans and program. It is recommended to the Cooperative of Interprovincial Transport "Chimborazo" the implementation of this logistic model for the security of the service of parcels since it will be of great aid to achieving optimal results in favor of the customer service generating competitiveness in the market.