Diseño de un plan de gestión logística basado en la norma ISO 9001:2015 para la recepción y distribución de encomiendas en la Cooperativa de Transporte Patria, período 2022.

Abstract

The purpose of this research was to present the design of a logistics management plan for the reception and distribution of parcels at Cooperativa de Transporte Patria, based on the ISO 9001-2015 Standard. A qualitative approach research was carried out, pointing out the logistic activities involved in the parcel service, and a quantitative approach, reflecting the duration of activities. The research design focused on the descriptive, field and documentary type, because data collection tools such as the survey were used. The survey was applied to 306 users who access the parcel service of Cooperativa Patria. As a result of the tabulation and interpretation of the results, it was established that the lack of efficiency is mainly due to the delay in the delivery of parcels, the lack of organization and the absence of methods that allow proper handling of the parcels. In order to provide a solution, the current process of the service was analyzed and its essential characteristics were described in order to plan its redesign.