Análisis de la satisfaccion laboral en el Sindicato de Choferes Profesionales de Chimborazo extension Riobamba y su incidencia en el comportamiento organizacional de su personal

Abstract

This research conducted an analysis of job satisfaction in Sindicato de Choferes profesionales de Chimborazo (Professional Drivers Union), Riobamba extension and its impact on the organizational behavior of its staff, through the application of questionnaires to report on strategies for the human talent area to assess the job satisfaction of employees and its impact on organizational behavior. The methodology used in the research is qualitative- deductive, the type of research is descriptive and the tools used were surveys directed to the collaborators within the administrative area and to the instructors of the institution. The results showed that the organization has a high level of job satisfaction, with some disagreements regarding salary, merit and recognition. It is considered that the latter situation is affecting organizational behavior. In view of this, certain strategies were planned in order to maintain and even improve the levels of job satisfaction, for which it is recommended to apply the proposed improvement plan strategies through training and compensation policies, which motivate employees. It also seeks to implement improvements in terms of motivation, to create a greater sense of belonging to the institution, through the development, socialization and implementation of strategies to improve the quality of service and have greater control over job satisfaction that exist in the organization. It was determined that the organization and its employees have the necessary resources to perform their work. However, there are factors that determine low levels of job satisfaction, mainly related to participation in decision-making and deficiencies in salaries perceived as incompatible with the quantity and quality of the work performed.