Diseño del sistema de gestión organizacional para la formulación del manual orgánico funcional de “Aserlir” en la ciudad de Riobamba provincia de Chimborazo, año 2022

Abstract

This research aimed to design an organizational management system through an analytical study of the company's processes and information flow with guidelines that ease the efficient management of ASERLIR to structure the functional organic manual. The methodology for this research involved a descriptive study when getting to know each of its activities determined in the processes carried out, considering the analysis of the information systematically. Likewise, the study was based on a field investigation when applying instruments such as surveys to all the personnel laboring in the institution. The findings determined the inappropriate organizational structure of ASERLIR, which causes poor communication between the different organizational levels. Other remarkable findings involved empirical management of the Association because the activities carried out in it need to be documented, generating inconsistency in the transmission of information in each of the administrative and operational units. Finally, it was noticeable that more than half of the collaborators needed to be made aware of the structure of their Association, that is, how it was formed, which founded the need to design the management system. To conclude, the design of the developed organizational management system will facilitate efficient management for structuring the functional organic manual of the ASERLIR association, thus establishing an adequate distribution of responsibilities to partners and workers