Sistema de gestión documental para el manejo de archivo general en el Gobierno Autónomo Descentralizado Municipal Intercultural y Plurinacional del cantón Arajuno, provincia de Pastaza, periodo 2017

Abstract

The document supervision system for the management of the general documentation in the "Gobierno Autónomo Descentralizado Municipal Intercultural y Plurinacional of Arajuno Canton," Pastaza Province, period 2017, will contribute to the improvement of the operational functionality of the entity. We developed a diagnosis using techniques and instruments to collect information, such as surveys of users of the institution and interviews with the authorities, The study determined that inadequate document management is caused by a lack of organization and knowledge about the use of archival techniques by the staff that manages the central archive of the decentralized government. On the other hand, the institution has not been concerned about designing an exclusive system for document management, considering that the entity issues documents with a high frequency, and for this reason, they must comply with efficiency and reliability parameters. The results achieved because of the study lead to the conclusion that there is an urgent need to implement a document management system that properly guides the staff to perform activities to identify and locate documentation requested on time by the different departments and the information users. To provide services focused on meeting the needs of citizens in terms of the execution of procedures, it is recommended to consider the intended proposal that shows each of the processes that need to be developed to achieve good document management.