Auditoría de calidad a los procesos académicos del Centro de Admisión y Nivelación de la ESPOCH periodo enero a diciembre del 2021

Abstract

The purpose of this degree work was to perform a Quality Audit of the academic processes of the Admission and Leveling Center of the ESPOCH from January to December 2021, through the application of methods, techniques and tools for continuous improvement, through the different phases of the audit process, which allow the issuance of the report with their respective conclusions and recommendations to improve the processes of electrical installation. For this evaluation, first of all, a preliminary knowledge of the entity was obtained through a preliminary visit to the entity and a survey applied to the personnel working in the Admission and Leveling Center to obtain previous information on the processes carried out; then the evaluation of the compliance with the requirements established in the ISO standard was carried out through the elaboration of matrices that gather evidence of compliance with these parameters. The presentation of results consisted of reporting on the non-conformities found, such as: the terms have not been fully revised in the ISO 9000 Fundamentals and vocabulary. There are terms that are not applicable within the organization and that should be defined within the Manual to be applied within the entity, cultural and social aspects have not been taken into account to know external issues even when the company is also outside Ecuador, among others. Therefore, it was recommended to establish a schedule for the evaluation and subsequent report of the quality policy. This way it can continuously adapt to the changes in its environment and in this way the system will be more efficient and effective