“Modelo de gestión administrativa financiera para el Centro de Especialidades Médicas “Salvatore” en el área de laboratorio e n la ciudad de Riobamba, provincia de Chimborazo”

Abstract

This research aimed to develop a financial and administrative management model for the "SALVATORE" medical specialty center in the laboratory area in the city of Riobamba, Province of Chimborazo. The research was designed with a qualitative approach methodology; through the use of inductive and deductive methods, handling an exploratory and descriptive level of analysis, which allowed the application of different research techniques such as interviews, surveys, and observation sheets. The results were obtained from the application of the three instruments summarized in 360 customer surveys, six employee surveys, one interview with the manager, and an observation sheet inside the laboratory. Once the results were tabulated and analyzed, it was found that 60.8% of the surveyed population considered the level of attention to be excellent, although the lack of knowledge of an administrative and financial management model was evident; therefore, a proposal was developed based on three main axes: the Administrative, Financial and Technical axes, which allowed the development of strategies that will enable the service provider organization to execute its objectives in search of improving its management and thus maintain a constant continuous improvement of the institution. Therefore, it is concluded that the current administration is evident in the organization's weaknesses. Therefore, there is a willingness to use new administrative and financial tools to strengthen these weaknesses. At the same time, it is recommended to implement the economic and organizational management model since it will allow for improve the processes that are carried out in the Laboratory "SALVATORE," optimizing its resources to maintain growing positive profitability through time.