Diseño del plan prospectivo estratégico para la Dirección de Tecnologías de la Información y Comunicación de la Escuela Superior Politécnica de Chimborazo, período 2022-2026

Abstract

The “Design of the Strategic Prospective for the Department of Information and Communication Technologies (DTIC) of the Escuela Superior Politécnica de Chimborazo, during 2022-2026" is a research aimed at establishing strategies, programs, projects, and activities for meeting the future expectations of management and those involved with DTIC. This research project includes a qualitative and quantitative methodology to collect information from interviews, surveys, and face-to-face and virtual workshops with crucial actors such as students, teachers, administrative and internal DTIC personnel, and suppliers to determine relevant aspects for management. The empathy and value maps were tools used in this study, which made it possible to get a comprehensive diagnosis of the Department of Information and Communication Technologies situation. This diagnosis was possible after using MIRO, an online collaborative whiteboard platform in which the different joys, sadness or frustrations and expectations of DTIC, managing to set a proposal based on these tools. All these procedures seek to improve the services provided by Department, and this, in turn, will satisfy the needs of internal and external users. Consequently, it will be possible to set strategic objectives, strategies, programs, projects, activities, goals and indicators in compliance with the institutional guidelines established in the "Strategic Plan for Institutional Development 2022-2026". It is concluded that developing these strategies will contribute to the effective development of the Department of Information and Communication Technologies. For this reason, the total execution of this research work is a final recommendation that the Department of Information and Communication Technologies must consider.