Diseño de un sistema de gestión integral para la empresa ferretera “San Pedrito”

Abstract

The present thesis is directed to the analysis of the current needs of the organization in order to elaborate a design of an integral management system that improves the processes in each area of the organization, strengthening the development and permanent well-being of the company, presenting it with the purpose of improving the conditions of internal structure. The proposal is made to the manager of ferretería san pedrito, through the results, after the information obtained on the different aspects, as is the case of the organizational part of the company. The research is composed of three chapters: the first chapter contains the theoretical framework on which the development of this work is based for a better understanding. The second chapter refers to the methodology used in the research, based on the elaboration of surveys applied to the manager and workers of this institution, which allowed obtaining precise information to elaborate the swot matrix that helped to define the current situation of the company, as well as the transformation and development of the company. The third chapter details the validation of the administrative management model, summarizing the most important and relevant conclusions of the thesis. The application of the integrated management system is recommended in order to improve the management and control of the organization