Diseño de un sistema de gestión de calidad para una fundación de ayuda social “Caminitos de Luz” en la cuidad de Quito

Abstract

The purpose of this research work called Design of a Quality Management System for "Caminitos de Luz" social aid foundation located in Quito city, was to analyze the existing quality management system in the foundation, through various research techniques, in order to propose a more robust and efficient system, and thus improve the variable provision of services that it has. Regarding the methodological part of the research, several methods have been used, such as: exploratory, descriptive and explanatory. The techniques and instruments used were observation and surveys, which helped to collect accurate information for the development of the proposal. Through surveys it has been possible to determine several of the factors that affect the decrease in the variable related to the provision of services by the institution, bringing consequences such as: empirical and precarious execution of work, hiring of untrained personnel, bottlenecks, stagnation of activities, use of ambiguous processes, among others. The proposal was based on the implementation of quality circles in all areas of the foundation in order to evaluate the self-development and mutual development of its members. As well as the weekly evaluation of the control and improvement of the activities within the foundation has been proposed, where quality control techniques have been used, through which improvements in the quality management present in the institution have been sought. The implementation of the quality circles has helped the staff to have solid and current management tools to develop their activities in an efficient and effective manner, thus fulfilling with the objectives set