Diseño del sistema de gestión de talento humano para la empresa de telecomunicaciones “Extreme Comunicaciones” de la ciudad de Pelileo, provincia de Tungurahua

Abstract

This research work proposed a design of a management system in the area of human talent for the company Extreme Comunicaciones in the city of Pelileo, which provides Internet access solutions to all customers and has seen the need to establish processes in its human resources (admission, application, compensation, development, maintenance, and monitoring), to optimize the technical skills of its workers. The most important asset within an institution is its human resources; therefore, research tools such as the survey and diagnostic tools such as the SWOT matrix were used to identify deficiencies such as the lack of a job manual to establish a correct distribution of positions according to their profile, unsatisfactory human asset management, poor training and not very comprehensive personnel selection strategies. The application of this system in the company will improve the performance of the personnel, based on the processes of human talent that will generate proper integral coordination, good organizational climate, quality customer service, and continuous improvement to achieve a competitive advantage through the optimal development of the technical competencies of each worker