Modelo de gestión administrativa para la organización no gubernamental Trías Sudamérica

Abstract

The objective of this research work was to design an administrative management model for the non-governmental organization Trías Sudamérica to improve its internal control of administrative processes, for which a study was carried out in order to know the current administrative situation of the organization. The research methodology that was implemented was based on a qualitative, quantitative, exploratory and descriptive approach in order to evaluate and describe the characteristics and elements necessary for the development of the administrative management model. It determined the strategies to be implemented by the entity, which may be quantifiable through field research tools and techniques such as the survey applied to each of the employees of the organization and the interview conducted with the Director of the company. As a result, it was found that Trías Sudamérica organization does not have an adequate internal control system that helps to improve its administrative management, lacks a control monitoring system as well as function and responsibility manuals, in addition it does not have an organizational chart, presenting hierarchical and functional problems. Therefore, it is necessary to create an administrative management model that contains: a structural and functional organization chart, process and function manuals, process diagrams and evaluation procedures, also internal control regulations, which should be implemented as soon as possible