Evaluación del desempeño laboral de la Cooperativa de Ahorro y Crédito Mushuk Yuyay Ltda, de la ciudad y provincia del Cañar 2021

Abstract

The present research work was oriented by the general objective; to design a model of evaluation of labor performance to improve the performance of the personnel of the Cooperative of Savings and Credit Mushuk Yuyay Ltda., of the province of Cañar. For which it was necessary a methodology with a mixed approach; qualitative in the analysis, description and understanding of the actions of those involved in the social environment and quantitative, by the numerical valuation of the results for an adequate interpretation, also integrated the levels; exploratory, descriptive, non-experimental, cross-sectional, bibliographic and field, through the application of surveys to both workers and partners of the entity and an interview with the general manager. As results, deficiencies were determined in the attention to members due to the lack of clarity of the information provided and delays in the delivery of the service, on the other hand, the collaborators have not been subjected to a work performance evaluation, since the institution does not have a formal system for this process so that training, instruction and continuous improvement are not favored. Therefore, the proposed 360° performance evaluation model provides multidirectional feedback on the employee's performance in his or her position, and consists of stages and guidelines for implementation. Finally, it was concluded that the job performance evaluation constitutes the systemic and objective measurement of the workers' performance and the fulfillment of the activities in the job, therefore, it is recommended the integration and application of the performance evaluation model that guarantees an efficient work of the personnel