Propuesta de un Manual de Procedimientos Internos para el Departamento de Afiliación y Control Patronal de la Dirección Provincial del Instituto Ecuatoriano de Seguridad Social de Chimborazo

Abstract

The present paper is about “AN INTERNAL PROCEDURES MANUAL PROPOSAL TO THE AFFILIATION AND PATRONAL CONTROL DEPARTMENT OF THE PROVINCIAL DIRECTION OF THE ECUADORIAN SOCIAL SECURITY INSTITUTE FROM CHIMBORAZO”, becoming a management tool in order to obtain responsibility and participation of all employees and get the basic information about the department operation. In order to develop the primary and secondary research information sources were used such as: interviews, collecting process format, direct observation, bibliography, web sites, internal and external documents. For the manual internal procedures organization was considered as a reference the management process, organization and practices management of the department. Due to inappropriate development of the internal procedures causing duplication of tasks, for unknown of the specified activities to be played in each job position. It is recommended to put into practice the proposal presented in this Internal Procedures Manual allowing the employees to reach an organizational development, in order to optimize time and give an appropriate service to the affiliate.