Diseño y aplicación de una evaluación del desempeño al personal operativo del cuerpo de bomberos del cantón Pujilí, provincia de Cotopaxi, periodo 2021

Abstract

The design and application of a performance evaluation to the operative personnel of the Fire Department of the Pujilí canton, province of Cotopaxi, period 2021 was aimed at evaluating the performance in terms of technical, behavioral and physical competencies that an operative firefighter must develop when doing a job. This performance evaluation process contributed significantly to making the institution more efficient, in addition to improving the management of human talent through the implementation of continuous improvement strategies. Within the present investigation, several research methods and techniques were used that allowed the field work to be carried out effectively, for which techniques such as a survey that was applied to the operative personnel and an interview with the head of the institution, where it was determined the lack of a performance evaluation process and the need to evaluate the performance in terms of technical, physical and behavioral skills of the operational staff, in addition to implementing the observation technique with its respective guide that allowed observing and evaluating behavioral skills of the staff. Based on the results obtained from the survey and the interview, the need to design and apply a performance evaluation was determined, in addition, a situational analysis of the institution was carried out through a SWOT matrix where it was possible to detect several weaknesses that are related to the lack of implementation of a performance evaluation. Subsequently, performance evaluation formats based on technical, physical and behavioral competencies were carried out under all relevant legal regulations. After obtaining the results of the evaluations, improvement strategies were implemented. After carrying out this investigation, it was concluded that by applying the evaluation, it was possible to assess the technical, behavioral and physical performance of the operative personnel of the Fire Department of the Pujilí canton, where strategies were proposed to improve the quality of performance within the institution. In addition, it was recommended that the performance evaluation process should be previously scheduled and applied once a year under the legal parameters