Desarrollo de los procesos de mantenimiento en base a las Normas UNE-EN 17007, UNE-EN 15341 y UNE-EN 13460 para la Empresa PROALIM en la ciudad de Riobamba

Abstract

This research work was carried in PROALIM Company, at Riobamba city, which seeks to develop maintenance processes based on the UNE-EN 17007, UNE-EN 15341 and UNE-EN 13460 standards for the maintenance department. The assessment of the maintenance management was carried out, through the methodology of the Maintenance Effectiveness Survey (MES) to the technical staff and a specific investigative survey to the maintenance processes to know the current state of the management. Later, it was performed the criticality analysis of all existing processes. In the next phase, the maintenance processes and requirements were established in accordance with the UNE-EN 17007 standard, which describes: purpose, activities, input and output products, flowchart and improvement plan. It is worth mentioning that the data collection, formats were made under the UNE-EN 13460 standard for subsequent storage. Then, the indicators for each maintenance process were defined in accordance with the UNE-EN 17007 and UNE-EN 15341 standards, for which the information will be collected through cards. The tabulated results of the surveys gave a score of 187 points, which indicates that there are many opportunities for improvement in management. For that reason, a computer application was designed in Microsoft Excel where the data can be recorded for the control and execution of the indicators of each process. It is concluded that through the study of the criticality analysis, the most important processes for its development have been established. It was carried out in two stages. It is recommended to evaluate the maintenance management periodically to observe the improvements achieved with this work.