Análisis del comportamiento organizacional y su incidencia en el desempeño laboral de los empleados del Municipio de Riobamba, periodo 2019

Abstract

The main objective of this research was to analyse the organizational behaviour and its incidence on the job performance of the employees of the Municipality of Riobamba. The qualitative and quantitative research approach was necessary to determine the organizational behaviour factors that affect the employee's job performance in the institution since they impede the adequate performance of the institution. The research technique used was the survey applied to a sample of the total population of employees of the municipality of Riobamba. According to the findings, 90.7% of the surveyed people considered it necessary to implement an improvement plan because the Autonomous Decentralized Municipal Government of the Riobamba Canton lacks an analysis of the organizational behaviour of its employees. This situation is the basis to propose the improvement plan of organizational behaviour; aimed to improve factors such as teamwork, leadership, motivation, communication, and work environment. Finally, the analysis conducted to the Autonomous Decentralized Municipal Government of the Canton Riobamba was relevant to determine the factors of the organizational behaviour interfering in the job performance of the employees; and thus, affecting their level of efficiency, effectiveness, and productivity. Therefore, it is essential to implement the proposed plan to make employees can perform their job effectively, efficiently, and responsibly