Estudio del comportamiento organizacional y su influencia en empleados y clientes de la cooperativa de ahorro y crédito Antorcha Ltda

Abstract

The present research project entitled: A study about organizational behavior and its influence on the employees and clients of Cooperativa de Ahorro y Crédito Antorcha Limitada was aimed to know the organizational management and the satisfaction of the institutional employees and clients in order to establish strategies to improve and increase the productivity of the company through the design of an improvement plan. The methodology was based on conducting surveys applied to employees and clients of the institution. The observation cheklist and the SWOT analysis identified that the cooperative lacks a plan to carry out different training activities, talks, and a chronological motivation nor the help of the human talent department to carry out these activities. It was determined that an improvement plan should be developed to strengthen the organizational behaviorwhich is made by several strategies with the corresponding responsible people and the schedule to complete each one of them. The CEO of the company is recommended to apply this proposal as it will minimize time and increase the productivity of the cooperative, obtaining more satisfied employees and clients