Incorporación del proceso de subtransmisión al sistema de gestión de calidad mediante la norma ISO 9001:2015 aplicado en la empresa Eléctrica Riobamba S.A

Abstract

In this degree project, the expansion of a Quality Management System based on ISO 9001:2015 for “Empresa Eléctrica de Riobamba S.A.” located in the Riobamba Canton, province of Chimborazo, had the objective of generating a strategy for quality management. The methodology with which we worked consists of obtaining information from primary sources and with research techniques in the collection of data in the surveys applied to the Department of Substations obtaining information from the collaborators and being able to carry out our expansion. A thorough analysis was made in the proposal presented to the company, considering the structure of the ISO 9001: 2015, taking into account that the standard was already applied in the central matrix, in the first instance the excess of preventive and corrective maintenance procedures in the substations, sub-transmission lines, and telecommunications was identified, also in the operation, control and supervision of substations, sub-transmission lines and telecommunications and in the installation, maintenance and repowering of the substations, sub-transmission lines, and telecommunications and in the installation, the department has developed a characterization sheet detailing the process, sub-processes and macro-processes and the strategic objectives of the company with which the department will work so that the company generates quality energy in the market, satisfying its suppliers and customers in a timely manner. The expansion of the Quality Management System to the sub-transmission stage contributes to efficient processes, quality service, accurate decision making, and fewer errors. The application of the QMS to the sub-transmission stage is recommended to the company for its development