Diseño del sistema de gestión para la COAC 27 de Noviembre, cantón Riobamba, provincia de Chimborazo en base a la normativa vigente del sector cooperativo

Abstract

This research project aimed to design a Management system for the COAC 27 de Noviembre, Riobamba Canton, Chimborazo Province based on the Current Regulations of the Cooperative Sector to improve its administrative-financial processes, for which it was carried out a study to know the current administrative situation presented by the financial entity. Therefore, the research methodology that was implemented was based: on a mixed approach, explorative and descriptive, to evaluate and describe the characteristics and necessary elements for the development of the integrated management system and to determine the strategies to be implemented by the financial entity, which may be quantifiable through tools and techniques of field research such as the survey and interview applied to all collaborators of the entity. In this way it was obtained as a result that the financial entity does not have defined processes being managed by statutes and common sense, it lacks a monitoring system, goals’ evaluation, manuals of functions and responsibilities, in addition, it does not have an organization chart, presenting hierarchical and functional problems. Therefore, it is necessary to create a design of the integrated management system that contains: an organization chart both structural as well as functional, process and function manuals, process diagram and procedures for evaluation, control, and monitoring of the goals and objectives to be met. For this reason, it is recommended its prompt application