Gestión de la cadena de suministros a través del e-Commerce en “Jambi Kiwa”, ciudad de Riobamba, provincia de Chimborazo

Abstract

The objective of this research was to manage the supply chain through e-Commerce for the company Jambi Kiwa, located in Riobamba canton, allowing the improvement and efficiency of the processes involved in each link. The current problem was analyzed based on bibliographic reviews, documents, and research published mostly 6 years ago, a descriptive level of research was applied with a quasi-experimental research design under the qualitative and quantitative approach, whose population corresponds to the links of the supply chain, as well as the sample to the workers of the aforementioned. For the development of the research, 3 types of information gathering tools were applied, being these, an observation guide, an interview, and a survey, which allowed to establish the current situation in which the company is, giving as a result, that the performance in the supply area scored 0.45 over 1; the production area reflects 0.52 over 1 and finally, the performance of the commercialization link was 0.07 over 1. Therefore, improvement tools were applied in each link of the supply chain; thus, demand planning was calculated for the tea line, selection criteria, evaluation, and control of suppliers, purchase order scheme for the supplied link; for the production link the Just in Time (JIT) and 5S model, plant distribution, ABC classification model, optimal number of inventories, the red, yellow and maintenance card system was carried out; for the marketing link, e-Commerce strategies were provided. Process diagrams were also provided for all the links, which concludes the management of the company. Therefore, it is recommended to Jambi Kiwa continue with the proposal