Diseño de un modelo de departamento de talento humano para la cooperativa de ahorro y crédito Nueva Esperanza Ltda., de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The main objective of this study was to design a human talent department model for Cooperativa de Ahorro y Crédito “Nueva Esperanza Ltda.” located in Riobamba city, province of Chimborazo in order to achieve the objectives established. The methodology applied in this research was quantitative as the information was analized and collected through techniques such as a survey and a descriptive analysis according to the selected level of research. It should be noted that the research design was experimental as the information obtained was not manipulated and it is presented in its real context. Moreover, the study focused on two types of study: a field and a documentary type. For the development of this document the following deductive, analytical and synthetic methods were applied through which it was possible to unify various elements to formulate the proposal. Through the methodology, the need to create a human talent department was determined, in addition to establish the processes of recruitment, selection, induction performance evaluation, training and retention. As a final conclusion, it is considered to implement a new department to generate benefits for the company in terms of productivity, competitiveness and improvement of work performance in benefit of the institutional goals. Once this model has been implemented, the cooperative is recommended to carefully observe the training and development of employees as a fundamental axis for business success as a mechanism to contribute to the continuous improvement of the company in terms of customer service