Elaboración de un manual de funciones por competencias y perfil del puesto de la industria alimenticia Garcia Balverde & Lopez Reypaletas Cia. Ltda. de la ciudad de Ambato, provincia de Tungurahua

Abstract

The objective of this degree work was the creation of a functions manual by competencies for the Food Industry García Balverde & López Rey Paletas Cía. Ltda., To improve administrative management and to encourage its collaborators to comply with the activities they develop. The functions manual is a business tool that increases the value to the company, which was carried out through research techniques such as the survey, the interview, and direct observation, which were applied to both the administrative and operational personnel of the entity, to obtain truthful and timely information that allows achieving the objectives proposed by the company. Human talent is the most important segment of any company, which leads to this work to focus on its collaborators to obtain an organized, trained, and committed staff for meeting the planned objectives. In this work, a functions manual and a process handbook are proposed where the alignment of employees, the development of their activities, and the operations that they must carry out during their working hours are identified. It is recommended to apply the established proposal to optimize the time and resources generated in the company movements