Elaboración de una guía unificada de procesos inherentes al servicio de farmacia hospitalaria, con base en los diseños e intervenciones realizadas en las unidades de salud de la coordinación zonal 3 y 9

Abstract

The aim of this work was to develop a unified process guide inherent to the hospital pharmacy service based on the designs and interventions carried out in the health units of Coordinación Zonal 3 and 9 during January 2018 - April 2021. This was a non-experimental descriptive research, where the population was the health units of the Coordinaciones Zonales 3 (Hospital Provincial General Docente de Riobamba – Hospital General Andino de Chimborazo – Hospital Pediátrico Alfonso Villagómez Román – Hospital Básico Publio Escobar – Hospital Básico de Pelileo – Hospital General Docente de Ambato) y 9 (Hospital Docente de Calderón – Hospital Gineco Obstétrico Pediátrico de Nueva Aurora Luz Elena Arismendi – Hospital de Especialidades Carlos Andrade Marín) and the sample was the total activities carried out by pharmaceutical services such as pharmacovigilance , pharmaceutical care, pharmacotechnology, conciliation and good practices for the storage, distribution and transportation of medicines, where 23 interventions were analyzed by means of a matrix. As a result, 13 processes inherent to the hospital pharmacy service were determined, these processes were established according to the ones that solved most of the problems, such as: pharmaceutical care, pharmacovigilance, pharmacotechnology and the rational use of the same medicines that served for the preparation of the unified process guide. The unified process guide inherent to the hospital pharmacy service was elaborated, the topics that this guide contains were the most requested and the ones that presented most of the problems in the designs and interventions carried out in the Coordinación Zonal 3 and 9. The implementation of the guide is recommended, because it allows access to detailed information on hospital pharmacy services, as well as promoting the constant training of health professionals.