Diseño de un sistema de gestión de calidad bajo Norma ARCSA-DE-067-2015-GGG para cumplir los requisitos normativos y mejorar los procesos productivos de la Empresa San Salvador.

Abstract

The implementation of quality management systems in food producing companies is not only a tool for positioning in the market; rather, it is considered a necessity to control the quality of production processes and reduce the presence of food-borne diseases. The objective of this study was to design a Quality Management System based on the ARCSA-DE-067- 2015-GGG standard to comply with the regulatory requirements and improve the production processes of the San Salvador company. A basic, non-experimental research was carried out, with a descriptive and explanatory scope. The checklist of the ARCSA-DE-067-2015-GGG standard was used to verify compliance with the Good Manufacturing Practices items during the production process. The main results include an overall compliance percentage during the initial audit of 42.13%. 75% of the investigated chapters obtained a low level of compliance and 94 non-conformities and 10 observations were identified. After designing the quality management system, a general compliance of 71.34% was obtained, with a predominance of the medium level of compliance (75.00%) and 25.00% of chapters with a high level of compliance. The chapter on facilities (79.63%) and that on storage, distribution, transportation and storage (83.33%) were the chapters with the highest percentage of compliance. It is concluded that the design of the quality management system led to an increase in compliance with the Good Manufacturing Practices items in the San Salvador company.