Evaluación a los procesos crediticios de la Cooperativa de Ahorro y Crédito “Mushuc Runa” Ltda., agencia Riobamba, provincia de Chimborazo, periodo 2019

Abstract

The present evaluation of credit processes in Cooperativa de Ahorro y Crédito “Mushuc Runa” in Riobamba agency, Chimborazo province, period 2019, was aimed at determining the processes applied by the institution about granting credits and the recovery of overdue portfolios in order to propose improvements that allow the reduction of default indicators. For the development of the evaluation of credit processes, it was necessary to apply an interview to the director of the agency, and the direct observation within the institution. Also, some accounts related to the components examined in the financial statements and the process of granting credits and portfolio recovery were compared. The evaluation of the internal control system was carried out through questionnaires and the rules and policies established by the institution were verified through a manual for granting credits, portfolio recovery and the results obtained were shown in the final report such as: there is no personnel to supervise compliance with credit processes, the respective notifications to clients are not carried out, the information provided by the clients is not corroborated by credit advisors, there is no credit monitoring. At the end of the study, the institution under study was recommended to apply the suggestions issued in this report and implement the established procedures in order to achieve optimal portfolio recovery as well as the reduction of default.