Auditoría de gestión al departamento de créditos de la Cooperativa de Ahorro y Crédito 9 de Octubre Ltda., matriz Salcedo, provincia de Cotopaxi, período 2019

Abstract

The present research work entitled "Management Audit of the Credit Department of the Credit and Savings Cooperative 9 de Octubre Ltda in Salcedo, Province of Cotopaxi period 2019" had the purpose of evaluating the level of efficiency, effectiveness, and economy in the credit processes. For the development of the research, surveys were applied to the personnel of the credit department, and interviews were conducted with the Commercial Manager. The internal control system was evaluated using the COSO II method, which identified the following shortcomings: noncompliance with credit granting requirements, lack of risk assessment and mitigation, and noncompliance with the credit manual, all of which have an unfavorable effect on the cooperative. It is recommended that a permanent control be applied to verify compliance with the credit manual to ensure that all the requirements for granting loans are met. Risk prevention and mitigation plan must also be structured to identify and assess risks, develop a manual for the recovery of past-due loans to better apply the loan recovery processes, and consequently achieve efficient and effective management by the institution.