Elaboración de un manual de funciones para las asistentes administrativas de la cooperativa de ahorro y crédito Mushuk Kawsay Ltda. de la ciudad de Francisco de Orellana periodo 2019

Abstract

The design of the Manual of Functions for Mushuk Kawsay Cooperative was carried out with the objective of having an administrative tool to improve performance and responsibility for the efficient development of the functions of employees in their job. A participatory methodology has been used in such a way that the diagnosis and proposal are consistent with the needs and reality of the Cooperative. The main results of the study show the existence of organizational problems regarding to the structure recognition, communication lines, hierarchy principle, work distribution, and order. The functions manual proposal is generated under the process management approach, responding to institutional needs. A double entry impact is generated because it benefits all people who work in the institution regardless of hierarchical levels speeding up times and optimizing resources. It will be possible to avoid duplication of functions and evasion of responsibilities within of the workplace. Also, the attention to its users is improved by facilitating and making the financial operations that they require more agile. In conclusion, an analysis of the functions, activities and responsibilities of each employee who works in the cooperative, based as a base point on the profiles of the competencies required in the positions of work that make up the Mushuk Kawsay cooperative was made. Thus, leading to the development of the manual of functions as an indispensable tool for planning and helping administrators and managers to make decisions to optimize the rational use of resources