Evaluación al desempeño del talento humano de la cooperativa de ahorro y crédito Kullki Wasi Ltda., del cantón Ambato, provincia de Tungurahua en el periódo 2016

Abstract

The present evaluation about the performance of the human resources department at the Cooperativa de Ahorro y Crédito Kullki Wasi Ltda, located in Ambato city, province of Tungurahua, term 2016, was carried out to identify the levels of contribution provided by the employees of the institution. To develop the evaluation process by competencies, four components were considered such as: the institutional management, strategy development, skills and knowledge of the corresponding job position, the type of evaluation was determined in a scale of fifty points by considering self-evaluation aspects, immediate supervisor evaluation and peer evaluation, with a percentage assigned to each of these categories. The results obtained throughout the process showed that most of the employees do not meet the profiles established in the internal regulations of the company. On the other hand, these officers are not periodically evaluated, therefore, their weaknesses are unknown to improve the institutional performance. It is concluded that managers must take measures to guarantee the compliance of functions and create proper administrative practices with high standards of quality. Therefore, the proposed method is recommended to improve the operating conditions of this credit institution