Diseño de un sistema de gestión de calidad en base a la norma ISO 9001:2015, para la constructora Santillán rivera Cía. Ltda., del cantón Riobamba, provincia de Chimborazo

Abstract

The present investigative work was carried out in a construction company and is based on a design of a quality management system based on the ISO 9001: 2015 standard, which will be extended through the respective diagnosis, through which the problems were identified. that it does not have a quality management system, nor is it aware of how to carry out the procedures based on the regulations, in turn, the roles and responsibilities of each collaborator were not defined. For this reason, the respective solution alternatives were defined, which entail the creation of quality objectives and policies, documented procedures with their formats and records, matrix of roles and responsibilities for each position, in order to achieve the achievement of the best administrative practices and continuous improvement. The version of ISO 9001:2015 provides that all its requirements are applicable, leaving open the possibility of determining and justifying the non-applicability of a requirement as long as it does not impact its ability to provide compliant products and services and improve customer satisfaction. client This may vary over time, based on the nature of the risks and opportunities you encounter. It will not be possible to decide not to apply a requirement when it, based on the scope of the organization, can be perfectly applied.