Auditoría de gestión a la estación de servicios Terpel Sensación de la ciudad de Riobamba, provincia de Chimborazo, período 2019

Abstract

This degree work called Management Audit to Estación de Servicios Terpel Sensación of Riobamba city, Chimborazo province, period 2019, had as objective to establish the degree of compliance with business objectives, taking into account the application of the resources used in the daily activities of the company, under indicators of efficiency, effectiveness, ethics, ecology, and economy through the use of different techniques of research such as the observation and application of questionnaires and surveys that allowed to establish different problems within the management of the company such as the lack of a strategic plan, lack of control in the disbursement of financial resources, lack of a manual of processes and procedures that regulates the purchase and sale of fuels; and the lack of training for administrative and operational staff. To counteract all these inconveniences a management audit has been carried out in the organization to determine the recommendations relevant to each of the gotten findings, to contribute to the improvement of the efficiency, effectiveness, ethics, economy, and ecology of operations, aimed at the achievement of business objectives.