Diseño del sistema de gestión para la acreditación del centro de revisión técnica vehicular bajo la NORMA NTE INEN ISO/IEC 17020:2013 en la empresa pública Mancomunada de Tungurahua

Abstract

The purpose of this study was to develop a management system through the description of processes, activities and technical guidelines under the NTE INEN ISO / IEC 17020: 2013 Standard for the Accreditation of the Vehicle Inspection Center in the EPMTT as an inspection institution. The information was collected on a scientific basis from vehicle inspection centers, identifying the variables that affect management systems such as technical procedures and records that are involved with the indicators during the inspection to meet the requirements of the Ecuadorian Accreditation Service. A bibliographic and documentary research was applied to define scientific concepts about the research. During data collection, the NTE INEN ISO/IEC 17020: 2013 standard was considered, taking into account the administrative principles with the objective of developing the proposal. When obtaining the results, it was evidenced that the requirements of impartiality, independence and confidentiality; structure, administrative, organization requirements; facility, equipment and personnel resource requirements; processes and the management system comply with 24%, for this reason, a model of a management system was proposed to develop the activities of the vehicle technical inspection center. Some general aspects were considered about the structure, resources, facilities, equipment, review lines and processes that are developed by the institution. It was concluded that the management system should be designed so that the inspection body complies with the requirements established by the regulations, a research instrument was developed to evaluate the parameters as a fundamental part of the indicators of vehicle inspections so that the inspection institutions may be able to provide a better service to users and allow their accreditation