Diseño de un modelo de gestión de calidad para la optimización de procesos de la división industrial mecánica de la Empresa Santa Bárbara E.P.

Abstract

The objective of this study was to design a Quality Management Model for the optimization of the processes of the Industrial Division of Santa Barbara EP, based on the ISO 9001:2015 Standard, through a proposal that allows eliminating the deficiencies in the management of the Industrial Division processes through the redesign of work methodologies. For the diagnosis of the initial situation, strategic analysis tools were used to identify the main deficiencies in the Industrial Division's processes, both administrative and operational, and the causes of non-compliance in terms of delivery times and product quality. Subsequently, employing continuous improvement tools, the activities of the processes, the people in charge, the execution time, an approximate value and the efficiency with which they are developed were defined. Then, the necessary adjustments were made, establishing an optimal, systematic, and sequential order for an appropriate execution of these processes. After having developed the Quality Management Model, the results were obtained as documentation following the requirements of the ISO 9001:2015 Standard, standardization of the operating processes of the Industrial Division, organizational structure, and quality indicators that will allow evaluating the performance of the processes of each of the areas involved until the delivery and reception of the work. It is concluded that, through the reengineering of 21 process diagrams, a benefit of 2689.8 hours is expected to be obtained, which economically represents $114,482.65; it is worth mentioning that through the development of the proposal, the level of compliance with the requirements regarding the ISO 9001:2015 Standard increased by 26%. Based on the improvement opportunities offered by process management, a complete implementation is recommended and not only be left in the documented or partially implemented phase.