Diseño e implementación de un plan de mejora continua a la gestión administrativa del Gobierno Autónomo Descentralizado Municipal del cantón Guano

Abstract

The degree work called "Design and implementation of a plan of continuous improvement to the administrative management of the Gobierno Autónomo Descentralizado Municipal del Cantón Guano", has as objective to identify the causes that cause problems in the delay of administrative processes in the fulfillment of each of the activities, oriented to the different departments that make up the GADMCG , located in the province of Chimborazo, applying the methodology of continuous improvement. Initiating with the current situation of the municipality through a survey of citizens, applying the phases of: plan, do, verify and act, which make up the methodology of the Deming circle for the analysis of data and processes, obtaining the fundamental cause of the problem. Once the method was applied it was determined that the lack of standardization in the processes and lack of updating in the database caused slowness in the different administrative processes and attention to users, which is why timely corrective actions were carried out, such as standardization of processes, training in the use of lean six-sigma tools aimed at municipal servers, a process manual and implementation of the 5's, through the optimization of resources to increase the quality of the processes together with the occupational health and safety unit of the Municipio de Guano. It is recommended to conduct a quarterly audit in order to determine the progress of improvement and that it be sustainable in the future taking into account the approach of the philosophy of continuous improvement.