Análisis económico de los productores que presentaron avisos de siniestro, como herramienta base que permita evaluar el seguro agrícola en la provincia de Orellana.

Abstract

The objective of this research was to economically analyze economically the producers that accessed the Agricultural Insurance in the province of Orellana in 2016 and 2017, in order to propose, socialize and evaluate an adequate operating plan for the insurer to improve its services. In this context, a socioeconomic evaluation of the beneficiaries was carried out, as well as the level of satisfaction generated by the service acquired and a proposal was generated to improve the agricultural insurance service. The main results indicate that 67% of the producers received the compensation payment, 71% consider the payment of agricultural insurance as fair, the 29.8% used the compensation in the payment of the credit, 43% qualify for the Insurance service Agricola as good, the total number of hectares insured by the producers who agreed to Agricultural Insurance in 2016 and 2017 was 475 Ha, with a total production cost of USD 81,450.00; which represents an average of USD 740.45 of the cost of production per producer. The total amount compensated to the producers was USD 94,104.45. The time taken in receiving the compensation from the producers was an average of 90 days. 46% of beneficiaries, establishes that what should be improved in the Agricultural Insurance service is the speed, the19% say that training on the service should be given, 13% state that it should improve the Customer Support. This research proposes to establish options for improving customer service, in the speed of granting loans and training plans to producers, therefore that it is necessary to inform effectively about the agricultural insurance service.