Implementación de un protocolo de dispensacion y educacion sanitaria de medicamentos para mejorar la atención farmacéutica en servicio ambulatorio de Farmacias Comunitarias “Zuly 1” y “Zuly 2” de la ciudad de Guaranda

Abstract

The present research study aimed to implement a drug dispensing and health education protocol to improve pharmaceutical care in outpatient service of community pharmacies "Zuly 1" and "Zuly 2" in Guaranda. The study carried out was of an observational-descriptive field type, with a cross-sectional cohort; the experimental group was made up of users who voluntarily attended the surveys and the dispensing personnel. The results showed that the female sex between 25 and 35 years is the most prevalent with 56.16%. The evaluation of the pharmacy staff on activities related to pharmaceutical care, especially on the dispensing of medicines, through standardized operating systems, showed that both the Pharmaceutical Biochemist (BQF) and the auxiliary did not follow a guideline to dispense medicines and consequently, the BQF, having academic information, presented more knowledge; on the other hand, dispensing errors were presented by pharmacy staff, due to 56.84% of users' requests to request non-prescription drugs, without first attending the doctor. However, after the intervention, 97.26% recognized the importance of BQF in community pharmacies, while the useful information presented was received by 86%, with 65.06% rating the user as good management the activities carried out by the BQF, leading to a 100% service recommendation. Concluding that, due to its improved Dispensing and Health Education system, the research presented good results for future research, so it is recommended that the activities implemented in the pharmacies be monitored by a BQF, train staff and encourage motivational campaigns on pharmaceutical care and health education activities.