Diseño de un estudio organizacional para la ferretería “Tanito”, en el cantón la Concordia, provincia de Santo Domingo de los Tsáchilas. período 2020

Abstract

The objective of this research is to design an organizational study at hardware store "TANITO", in the Canton of Concordia, province of Santo Domingo de los Tsáchilas, which contributes to strengthening the administrative and operational management of the organization through attitudes, skills, staff skills and competencies. Regarding the methodological part of the research, a qualitative-quantitative, exploratory, descriptive level, cross-sectional design, documentary, and field type was used, using the survey technique and interviewing all administrative, operational, and organization support personnel. According to the results obtained, it was determined that in this company there is disorganization, lack of knowledge, and uncertainty in the development of activities, derived from the miss organization manual in which the functions, structure, and authority are defined responsibilities, hierarchical levels, competence profile and procedures for each activity. The proposal is based on the elaboration of the organization manual which it might contain the manuals of history, classification of positions, functions, and procedures, with a historical review, mission, vision, organization charts, hierarchical level, the profile of positions, functions, procedures and other elements that allow improving administrative and operational management, so that its productivity expands, improving its profits and having a better market share. In conclusion, this document will serve as a guide to facilitate the maximum work performance of workers and the development of their functions. Finally, a design adaptable to changes based on future needs was suggested.