Propuesta de un modelo logístico para la prestación de servicios de la Empresa Eléctrica Riobamba S.A

Abstract

The objective of this degree work was to propose an administrative, logistic model for the provision of services in Empresa Eléctrica Riobamba S.A. in the city of Riobamba, province of Chimborazo, through the observation of the processes and their characteristics, the current situation of the organization was determined. For the collection of information, observation cards with indicators, surveys, and interviews were used, which served to affirm that more than a logistic model, what was initially proposed required an administrative model with an acceptance of 73% of the users, it was also established that the focus is on the user. Therefore the change begins internally, so logistic strategies were applied through the reengineering of the commercialization processes that are involved in the administrative model in 80%, planning, and distribution with a deficiency impact of 43% and subsequently the application of reengineering was introduced as one of the three fundamental edges of the administrative scheme based on the value chain with the purpose of describing the links between the different processes and subprocesses of EERSA. It was concluded that the most affected process is the distribution process; inaddition, reengineering helped other processes to omit unnecessary activities. It is recommended to apply organizational strategies such as reengineering to create competitive value, benefiting users, collaborators, and the population of the province of Chimborazo.