Diseño de una metodología para la medición de procesos institucionales de la ESPOCH en base a indicadores

Abstract

The present study called design of a methodology to measure institutional processes at ESPOCH based on indicators pretended to guarantee a continuous improvement through the need which was formulated and presented by the institution. To do this, inductive and deductive methods were applied through interviews to the directors or people in charge of the academic and administrative department that allowed to obtain relevant information. Most of the interviewees focused on individual achievements and results obtained in each department, without taking into account the rest of the academic and administrative areas. Through the application of the process methodology, the internal management of processes explained this procedure based on a continuous improvement plan of institutional management, where the stages of the methodology to be developed were determined. Stage 1: Allocation of responsible people and identification of necessary resources. Stages 2 - 3: Identification of indicators and information gathering. Stage 4: A process of continuous improvement. Stages 5-6: An explanation about how the results will be presented and their corresponding monitoring. It is concluded that the present methodology has a scope not only at an institutional level but it can also be adapted to different public institutions with certain changes to its indicators, therefore, each institution must adapt measurement criteria focused on obtaining objectives and goals. The authorities are advised to develop this document in a computer system, as the measurement process will be carried out in short periods of time, being more agile, efficient to carry out periodic measurements without relying on external units.