Evaluación del desempeño laboral y su incidencia en los trabajadores administrativos del Gobierno Autónomo Descentralizado parroquial rural de Quisapincha, cantón Ambato, provincia de Tungurahua

Abstract

Evaluation of the labour performance and its incidence in the administrative workers of the Autonomous Decentralized Rural Government of Quisapincha, of Ambato Canton; is a research work aimed to improve the administrative management under the effective and efficient performance of its collaborators, using the development of procedures in the processes. This research was conducted using the inductive method with the qualitative and quantitative analysis, also, the survey, was an instrument designed to collect reliable information to set the proposal. The findings of the survey determined a 44.40% informing that staff performance evaluations were frequently carried out. This situation generated uncertainties in the workers about the actions that senior management may take. Therefore, the proposal is based on developing a model to evaluate the work performance of workers. The most optimal model was the 360-degree method, to identify accurately the strengths and weaknesses of the workers of the institution under administrative support, which seeks improvements in management. In conclusion, the creation of a manual helps administrative management to evaluate the performance, weaknesses, and strengths of each of the collaborators. It is recommended that employees participate as mediators of communication between management and staff; before, during and after the transition period of change.