Evaluación del desempeño laboral, al personal administrativo del Gobierno Autónomo Descentralizado Municipal del cantón la Troncal

Abstract

The present study entitled "Job performance evaluation to the administrative staff at Gobierno Autónomo Descentralizado Municipal del cantón La Troncal” was intended to suggest the development of a job performance evaluation model based on competencies to optimize the performance of its employees in order to provide quality service to citizens. A qualitative and a quantitative mixed research approach and an exploratory and descriptive level of research were considered through the analysis of each of the variables that caused inefficient work performance. A numerical assessment was also applied to generate statistics and show data about job performance. According to the manipulation of variables, it was a quasi-experimental and a field type of study as primary sources (administrative personnel of the municipality in La Troncal) were used for data collection. In addition, surveys and interviews were applied through the use of questionnaires. The processing of results allowed us to carry out a detailed analysis from each of the competencies where strategic thinking and the results approach showed a lower performance with 85%. In terms of evaluation, the administrative department was the least efficient area with a performance of 81%. These findings allowed us to structure a proposal in which a training plan was developed. Finally, it was determined that the evaluation and control process is essential for the continuous improvement and organizational growth as it must be aligned with the constant evolution of society.