Diseño de un modelo de gestión por procesos para la empresa Farotex de la ciudad de Riobamba

Abstract

The objective of this study was to design a process management model for a textile company called Farotex, headquartered in Riobamba city. The information was obtained at the company's facilities, flow diagrams were drawn up for each process, a survey was applied to the administrative and operational staff, which allowed identifying that the company has not defined a process management manual to facilitate the structuring of the different activities, oriented to the continuous improvement of its staff. The study applied a mixed approach due to the integration of qualitative and quantitative data was evidenced in the following tools: process files, procedure, deadline and evaluation of indicators with their respective coding. Macro processes, processes, subprocesses are described until reach a micro process. After the análisis of information, it was verified that the procedures lack of a logical sequence regarding the following processes: part design, purchase of raw materials and sales, although it is clear in terms of clothing production. Therefore, a process manual was designed taking into consideration operational, strategic and supporting aspects with the aim of seeking the improvement of the company´s operations, optimizing resources and controlling each area. In this way, the company will be able to supervise all of its functions, as this document constitutes a law that will govern all the personnel appart from being a management and internal control tool for the general manager. Finally, it is recommended to promote meetings for the respective socialization of this manual in order to formally inform the responsibilities of each department.