Evaluación del desempeño laboral al talento humano del centro de salud Jambi Huasi, cantón Francisco de Orellana

Abstract

The purpose of this degree work was to carry out a performance evaluation to improve the enforcement of health officials at “Jambi Huasi Health Center” from Francisco de Orellana canton in each of their workplaces. The performance evaluation was carried out through the application of surveys to all the health officials from this institution, eighty workers, Human resources management and the director participated. This made it possible to clearly analyze the evaluation system carried out in the health center, which was not satisfactory, because it was not considered the procedures and technical standard at all. For this reason, the evaluation method was applied using the EVAL-01 form of the National Technical Secretariat for Human Resources Development and Public Sector Remuneration (“SENRES”), which contains six evaluation factors; 1- Position management indicator (60%), 2.- Knowledge (8%), 3.- Technical skills of the position (8%), 4.- Universal Competences (8%), 5.- Initiative teamwork and leadership (16%), 6.- Citizen evaluation (if the official worker has any labor complaint, it is reduced by 4% of the total evaluated), it is evaluated at 100%. According the evaluation of work performance, a weighting of 87.92% was obtained, equivalent as very good and with an incidence of 2.98%. Once the evaluation of the performance of Human resources was concluded the measurement mechanisms, institutional development was contributed through continuous and comprehensive improvement of the crew. It is recommended to carry out a training plan for all employees to strengthen and their professional growth and get the benefit for employees and the institution.