Diseño y elaboración de procesos de mantenimiento e indicadores asociados de acuerdo con la Norma UNE-EN 17007 de 2018 para el Hospital Provincial General Docente Riobamba

Abstract

The objective of this work is the design and elaboration of the maintenance processes and indicators associated with the UNE-EN 17007 standard of 2018 for the Riobamba Provincial General Teaching Hospital, an institution in which an evaluation of the maintenance management was carried out on the staff. technician through two research methodologies, the first was a survey on current processes and the second was a field study where maintenance documentation was observed. Afterwards, the maintenance processes were defined, which were developed according to the UNE EN 17007 standard, where it is described: name of the process, objective, policies, elementary processes, input products, output products, restrictions and the flowchart of job; then, the 16 processes were developed under this standard. For the output products, formats were generated for later application in the maintenance department. Additionally, maintenance indicators were defined for the control of the processes through the UNE EN 15341 standard, these were collected through files where goals to be met were specified. Finally, an application was made using Microsoft Excel for data collection and presentation of the established maintenance indicators. The generated processes were coupled to the documentation that the maintenance department has, improving the control of activities and management, the development of these processes consists of two stages, in the first six processes are proposed that are related to current processes, while the remaining 10 were developed in the second stage. With the development of these processes, maintenance management will be achieved that improves control in the stages of the processes in the hospital.