Modelamiento de los indicadores claves de rendimiento en el diseño del sistema de gestión de calidad de la producción de chorizo, en la Empresa Alimentos Ambateños MP.

Abstract

The objective of the work was to perform a diagnosis of the current situation of compliance with the ISO 9001:2015 quality management system, for the “chorizo” production line, in the “Empresa de Alimentos Ambateños MP”, the methodology applied is related to the modeling of key performance indicators and their subsequent comparison with those established by the company. When performing the diagnosis of the current situation of compliance with the Quality Management System ISO9001:2015, it was considered necessary to design and implement a system of quality management indicators that facilitate the monitoring of procedures and activities within the production area in order that the final product meets the customer's requirements. To evaluate the planning and operation actions, using the KPI'S indicators, the quality rate, technical efficiency and availability rate were identified to evaluate the productivity and technical efficiency that allows to demonstrate the sustainability of the system in time, in the same way the productivity of the machinery, human, was analyzed, since from the economic point of view the company should be maintained in the optimal points of consumption, reducing to the maximum the costs that are generated, unexpected failures, stops, or lack of inputs. The construction of the control scorecard from the design of indicators, using software such as Excel and Power BI, provided a visualization of the results for decision making based on the objectives.