Diseño de un sistema de gestión de calidad basado en la norma ISO 9001-2015 para la línea de faenamiento de porcinos en el Camal Municipal de Riobamba.

Abstract

The purpose of this research was to design a Quality Management System based on the ISO 9001: 2015 Regulation. It was done at Riobamba’s Municipality Slaughterhouse through the Design of a Quality Manual for pig slaughter processes. An evaluation of the situational diagnosis was carried out by means of unstructured observation and documentary review. A descriptive statistic was applied and a comparison of the results with the requirements of the Regulation. In addition to a quality record as a mean of verification of the activities carried out. By applying the various criteria established within the reference regulations, it was determined that the existing documents in Riobamba’s Slaughterhouse are duly authorized. It has 80% compliance. Likewise, 80% of the operators know the functional organization chart to fulfill the functions that are entrusted and ensure the quality of the product. The Municipal Slaughterhouse has an infrastructure in accordance with what is stipulated in the Regulation since 100% compliance is observed, as well as, it is appreciated that the entity abides by the INEN 1218 regulations and Slaughterhouse Law 502 for the provision of the service with compliance with the 70%. A very important aspect is that a record is left of the procedure that is taken when the animal is confiscated with a 90% compliance. It was possible to develop rules, instructions, formats, process manuals and procedures in the design of the quality management system in The Riobamba’s Municipality Slaughterhouse. It has a manual of functions and rules for each of the administrative and production areas. However, by management reasons it is not disseminated neither socialized among the Municipal Slaughterhouse work staff.