Diseño de un modelo de gestión EFQM para la empresa avícola Sánchez, cantón Pelileo, provincia de Tungurahua

Abstract

The purpose of this study is to design a European Management Model Foundation for Quality Management for a poultry company called AVISAN, located in Pelileo city, province of Tungurahua, with the purpose of improving the production processes focusing on the customers through the criteria, values of excellence to achieve results efficiently, effectively. As for the research, a direct observation of the activities was carried out in AVISAN company, an interview with the owner, the application of a self-assessment questionnaire given by the same EFQM model where it was possible to evidence the lack of a strategic plan, manual of processes, functions, strategies for their administrative and operational management. A validation of data was developed through the information collected, where a process plan and description was elaborated, along with obtained reults and points of continuous improvement in each area, with the purpose to contribute to the improvement of productivity and competitiveness. It is concluded that the nutritional content is a great contribution to the quality and food chain, allowing to reach a change of culture all the collaborators being an essential part to achieve outstanding results in the production processes to satisfy customers with their products. Therefore, it is recommended to implement this model of excellence in the processes, to constantly monitor it through the REDER logic to generate a culture of quality, which generates returns on its income, work environment, employment, sales, for its continuous growth and development