Elaboración de procedimientos inherentes a la gestión de calidad en el proceso de manejo y control de medicamentos y dispositivos médicos en la unidad de farmacia del centro de salud tipo B Patate, Tungurahua

Abstract

The objective of this research project was the development of processes and procedures inherent to quality management in the handling and control of drugs and medical devices in the type B Health Center "Patate”. The research was observational and descriptive, cross-sectional and non- experimental, because variables were not manipulated. The observational and descriptive technique allowed to record the information about the initial situation of the pharmacy and warehouse area, others, from the checklist that verified compliance with the processes and procedures related to their management and control, at the same time that it is evaluated the level of knowledge possessed by the personnel associated with this area. A manual that includes eight standardized methods of activities carried out in the pharmacy area, including personnel, medicines and medical devices (reception, storage and dispensing), equipment and materials, infrastructure and documentation was drawn up. All these processes were carried out according to the requirements and shortcomings presented during the initial diagnosis of the pharmacy area. These documents were reviewed and approved by the pharmacy assistant at the health unit, for the subsequent socialization and training, where a great reception and understanding of the purpose of the elaboration of these instructions was obtained, which seek to ensure quality management in the activities inherent to the management and control of drugs and medical devices. It was concluded that by preparing the manual, quality management is ensured, guaranteeing good care, safety, efficacy and tranquility by having a guide that covers standardized activities regarding the management and control of drugs and medical devices with a quality approach. It is recommended to establish guidelines in the pharmacy to continuously socialize the established procedures to new staff.